An award for customer satisfaction

The German Institute for Service Quality (DISQ) together with the news broadcaster n-tv will be on the lookout this year to select “Germany’s Most Popular Provider” from a large number of companies across 42 sectors. We are very excited that one of the Life & Living Awards 2020 is coming to Bad Staffelstein. IBC SOLAR is one of the winners in the category “Solar Technology” and thus one of the top three companies in the industry. An award, that makes us extremely proud. 

The study aims to identify the best companies and brands with the highest customer recommendations within the Life & Living sector. For this reason, more than 40,000 customer opinions were obtained and more than 600 companies rated. The main focus being the customer’s opinion. This makes the award we received all the more valuable for us. In addition to maintaining high quality standards for our products and services, the satisfaction of our customers is our top priority. 

For the population-representative survey, from October 2019 to January 2020, consumers assessed, among other things, which suppliers were most convincing in terms of the quality of products and services. The respective range of products, the price-performance ratio and the customer service of the companies also played a role.. The focus was on the overall satisfaction of the consumer with regard to the question of whether the brand or company can be recommended by the customer with a clear conscience. In the end, the three companies with the best ratings in each sector received an award. And we are one of them.

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